The City Welcome Volunteer Program offers the opportunity to volunteer at various locations and events operated by the City of Hobart. People from all backgrounds who love to help other people, who are looking for social engagement, and who want to participate in the operation of COVID-safe events are encouraged to enquire.
Salamanca Market
Volunteers provide assistance, advice and a friendly welcome to people visiting the market. The core duties when volunteering at the market are summarised below:
- Greeting visitors as they arrive and thanking visitors as they leave the market.
- Assist with stallholder information such as where to find a specific stall or to find stallholders who sell certain items.
- Escort visitors to stalls and nearby facilities, to bring an enhanced customer experience to the market.
- Assist with general enquiries such as: location of nearby facilities, where is the closest public toilet or ATM and where do I find the Mona ferry terminal.
- Helping reinforce market rules such as dogs and smoking.
- Helping out with fun activations such as during Dark Mofo.
To fulfil the role of a Market Volunteer it is beneficial you have an understanding of the Salamanca area and surrounding facilities. You will need to be confident in dealing with large crowds of people, have the ability to assist and educate market visitors on current stallholders and have exceptional communication skills as you will be speaking to many different people.
Tasmanian Travel and Information Centre
Volunteers welcome visitors at the Travel Centre in a friendly 'meet and greet' manner, providing them with specialised assistance and advice on travel and tourism in Tasmania. The core duties when volunteering at the Travel Centre are summarised below:
- Assist visitors with general enquires (for example, directions on finding a specific attraction, how to purchase bus tickets).
- Identify visitor's interests to understand their travel needs, enabling you to provide them with travel recommendations.
- Referring visitors to Travel Advisors for high level travel recommendations and to also process bookings and sales.
To fulfil the role of a Travel Centre Volunteer it is vital you have a solid understanding of tourism in Tasmania, experience working within the tourism sector or have a tourism background. It is desirable you also have relevant studies in tourism.
Hobart Airport
Volunteers provide a warm and friendly welcome to travellers, visitors and business partners to Hobart Airport and Tasmania. The core duties when volunteering at Hobart Airport are summarised below:
- Assist visitors and other customers to ensure smooth facilitation through arrivals and departures processes.
- Providing information about the Airport's services and facilities to customers.
- Providing visitors with key tourist information to Tasmania.
To fulfil the role of a Hobart Airport Volunteer it is vital you have solid knowledge of Tasmania with a focus on southern Tasmania, exemplary customer service and communication skills. It is desirable you also have experience working within the tourism sector, have a tourism background or relevant studies in tourism.
MAC 02 Cruise Ship Terminal
Volunteers provide assistance, advice and a friendly welcome to visiting cruise ship visitors during the cruise ship season.
The core duties when volunteering at the Cruise Ship Terminal are summarised below:
- Assist visitors with general enquires (for example, directions on finding a specific attraction, how to purchase bus tickets).
- Assist visitor's travel needs and provide them with travel recommendations.
- Referring visitors to the Travel Centre for bookings and sales.
City of Hobart community events
City Welcome volunteers come from a range of backgrounds and offer a range of skills to their volunteering. Our volunteers also develop new knowledge and skills through their volunteer deployments. From time to time, we invite volunteering at City of Hobart community events, particularly around providing a COVID-safe event. These events are diverse, entertaining and fun and a great way to experience a richer side of life in Hobart.
We seek to onboard volunteers who are interested in becoming long-standing volunteers, stay part of the program for a long period of time and are available on a regular basis.
For more information about the City Welcome Volunteer Program, please contact program officer Luke Cazaly at volunteer@hobartcity.com.au or phone 0417 546 018.