Social media

The City of Hobart communicates information through several communication channels to keep our community informed and to promote all that Hobart has to offer and social media continues to have a growing audience that due to its nature, provides a public opportunity for our community to come together.

While we encourage people to engage and be social on our channels (that's why it's called social media) we do take our responsibility to look after our community seriously so encourage you to get to know our Terms of Use.

Our social media accounts are monitored during business hours (8.30 am to 5 pm), although some accounts may be monitored outside these hours, depending on operational or community needs (e.g. during emergency events).

We recognise that social media messenger accounts have become a popular way for the community to ask questions, share ideas or raise feedback with us. Similar to other customer service channels we offer, these will only be responded to during business hours and we ask that before contacting us via social media, you might like to search our website to see if your question has already been answered. Alternatively, you can contact our Customer Service Centre.

We take our responsibility to look after our community seriously. We look to our Vision, Mission and Values when developing these terms of use as well as our Community Engagement Framework(PDF, 6MB).

Terms of use

We encourage those wanting to engage on our channels to get to know our City of Hobart social media terms of use here:

  • Respect the privacy of yourself and others by not including email addresses, phone numbers or home addresses in public posts or comments.

  • Harassment, abuse and obscene, offensive or threatening language will not be tolerated or we will consider banning users from engaging on our platforms.

  • Do not post comments that are likely to offend others, including but not limited to references to race, age, gender, sexuality, political leaning, religion or capabilities.

  • Do not post defamatory remarks, or information that is factually inaccurate and may mislead others. We will hide or delete comments that we believe meet these criteria to protect our community.

  • Do not post anything that may constitute spam, such as commercial solicitations or advertisements; repetitive or irrelevant comments; or links to fundraisers, petitions, or other third-party material unless expressly endorsed by the City of Hobart.

  • If you find an image or post offensive, or which you believe should be removed for other reasons, please contact us via private message.

  • City of Hobart does not accept any responsibility for content published on third party sites.

  • By posting, commenting, liking or sharing content on this account, you accept that this content will be retained as a record by the City of Hobart, as required by the Archives Act 1983.

  • By posting any images, links or information on this account you are giving permission to the City of Hobart to use them, unless you expressly state otherwise. We will provide appropriate acknowledgement of the authors of any images, links or information posted on this account.

  • City of Hobart social media accounts are not a forum for counselling or help seeking. If you need support in a crisis, contact Lifeline 24/7 on 13 11 14.

  • Any posts or comments made by social media accounts or people impersonating the City of Hobart or Hobart City Council, or passing off, will be deleted from official City of Hobart corporate social media accounts in order to avoid public confusion caused by ambiguity.

  • City of Hobart accounts are not to be used for political campaigning. This includes posting from identified campaign pages.

  • Any posts or comments that violate these guidelines or are otherwise deemed to be inappropriate by page moderators will be removed, and any person who repeatedly violates these guidelines may be blocked from the City of Hobart page.

  • The City of Hobart may restrict public commenting on any post if it deems appropriate to do so but notes that the community still has an opportunity to engage if they wish with 'like' and 'share' actions still available.

Social media accounts

Listed below are the official social media accounts of the City of Hobart.

Facebook

Instagram

X (formerly known as Twitter)

LinkedIn

YouTube

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