Bin requests and enquiries
Please find information below on how to request changes to bin sizes or collections, bin latches, and report lost or damaged bins and missed collections.
For other bin requests, please complete the customer request form or contact us on 03 6238 2711.
Printable forms are available on our forms page.
Lost or damaged bins
If your bin is lost or damaged, please fill out the form:
Online form
Missed bin collection
If your bins are not collected, please phone 03 6238 2711.
Requests for bins
A standard residential household is entitled to a:
- 120-litre rubbish bin
- 240-litre recycling bin
- 240-litre Food Organics Garden Organics (FOGO) bin.
If you don't receive FOGO collection, you can apply to opt-in at any time.
You can find forms below to upgrade your rubbish bin, and to opt-in or out of weekly or fortnightly FOGO collection.
Larger rubbish bin
If you are the property owner you may request a larger (240-litre) rubbish bin for a fee. If you have a medical condition that requires the need for a larger waste bin, you may be entitled to a rebate.
To request a 240-litre rubbish bin, complete and submit the online form:
Apply online
Weekly or fortnightly FOGO bin collection
Residents that don't already have a service and would like to opt-in, can do so by completing one of the forms below depending on whether a weekly or fortnightly service is preferred.
You can also use the below forms to change whether your FOGO is collected fortnightly or weekly.
Please note: there are different annual fees for fortnightly and weekly collection. The current fees can be found under 'Wheelie bins – Upgrades/Repairs/Replacement' on the fees and charges page.
Fortnightly FOGO collection
Apply online
Weekly FOGO collection
Apply online
Cancel FOGO collection
If you do not want your FOGO bin, you must fit into one of our four criteria:
- Adequate home compost being utilised
- Financial burden
- Alternative kerbside service used
- Medical reasons
You can apply to opt out of the service by completing the online form, including supporting documentation for the appropriate criteria.
Apply online
Bin latch
If you live in a particularly windy or steep location and are experiencing issues with your bin lid flying open, Hobart residents can request 1 free bin latch to help keep the bin closed. It is recommended that the recycling bin is prioritised as this tends to contain loose, light material and is the most prone to becoming windblown.
These latches automatically open when the bin is emptied.
Bin latches are available for collection only. If you require additional latches they are available for purchase online by various stockists. The latches used by the City are the SafeWaste Multi-Fit lid latch.
To request a latch please complete the following form:
Online form
The provision of free latches is dependent on stock availability and may be withdrawn if stock runs out.
Installation guide
Bin latch instructions(PDF, 486KB)
Fees and charges
For all bin charges please refer to our fees and charges page.